About SmartGaming
SmartGaming, a division of Syswin Solutions, is a fully integrated slot management and business intelligence platform developed entirely in Romania.
Launched in 2012, the platform has been continuously developed and refined in collaboration with top market operators and today connects thousands of machines and devices across multiple jurisdictions.
SmartGaming brings together, within a single interface:
Real-time monitoring and control of machines;
Local, regional, and wide-area jackpots;
TITO, player tracking, cashback, vouchers, and dynamic promotions;
Complete cash management;
Detailed reports for operations, finance, compliance, and marketing;
Open APIs for integration with ERP systems, accounting software, online gaming platforms, and BI tools.
The purpose of SmartGaming is to transform data into decisions: optimizing the game mix, increasing profitability per machine and per location, and strengthening player relationships in a responsible and fully compliant manner.
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Fully in-house development of software and hardware components.
SmartVirtualCard and SmartWallet, easily integrable with online gaming and sports betting platforms for omnichannel use.
Real-time and historical SPIN-level visualization of game performance and player behavior.
Integrated KYC module – SmartExclusion, offered as part of the platform (external services used only where ID scanning is required).
Advanced and flexible configurations for jackpots and campaigns, without reliance on external support. Remote and automated management of Jackpot and Happy Hour animations.
100% automated and secure cash management in locations via Smart Play&Cash.
Detailed BET segmentation analysis to optimize the game mix and maximize profitability.
High-volume data scalability with fast access to information, regardless of the analysis period.
Integration with the CyberQuest cybersecurity platform for advanced infrastructure monitoring and protection.
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Key Differentiators
Support & Maintenance
We are committed to providing the highest possible level of service.
Customer Support Team
Smart Gaming has a dedicated customer support team, built over the past 12 years. All team members have extensive experience in the IT and gambling industry, with good organizational and communication skills. They can support both the end users of the system and the IT professionals.
Customer Support
We offer flexible support and maintenance options to ensure optimal and continuous system operation.
We have clients in multiple European countries, with thousands of machines monitored via the Customer Service Desk.
Top-Level Security
We treat security with the utmost seriousness and implement advanced measures to ensure that your operational and financial information is permanently protected.
Certifications
ISO 9001:2008 Certificate of registration for the recognition of the Quality Management System in accordance with the requirements
ISO 27001:2013 Certificate of registration for the recognition of the Information Security Management System in accordance with the requirements
ISO 27001:2013 Certificate of registration for the recognition of the Information Security Management System in accordance with the requirements